1. Who we are

Electrify My Home (“we”, “us”, “our”) provides home energy assessments, electrification advice, and related consultancy services to households in the UK. We are committed to protecting your personal data and respecting your privacy.

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2. The data we collect

We collect and process the following types of personal information:

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Information you provide directly:

• Name and contact details (email, phone number, address)

• Property information (size, age, insulation levels, heating system, EPC data)

• Energy usage data (meter readings, bills, tariff information)

• Information about your electrification goals (heat pumps, EVs, solar, batteries, etc.)

• Quotes or documents you choose to share for interpretation

• Payment information (processed securely by our payment provider; we do not store card details)

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Information collected automatically:

• Website analytics (pages visited, device type, browser)

• Cookies (only essential and analytics cookies; no tracking for advertising)

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Information from third parties:

• Public EPC records

• Installer quotes you choose to forward

• Grant or scheme information relevant to your case

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3. How we use your data

We use your personal data to:

• Provide home energy assessments and modelling

• Analyse electrification options (heat pumps, EV suitability, solar, batteries)

• Prepare technical reports and recommendations

• Interpret quotes and technical specifications

• Communicate with you about your project

• Manage bookings, payments, and customer support

• Improve our services and website

• Comply with legal obligations

 

We do not sell your data.
We do not use your data for advertising.
We do not make automated decisions about you.

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4. Legal basis for processing

We process your data under the following lawful bases:

• Contract — to provide the services you request

• Legitimate interests — to operate and improve our business

• Consent — for optional communications or when you choose to share additional data

• Legal obligation — where required by law

 

5. Sharing your data

We only share your data when necessary, and only with:

• Trusted service providers (email, hosting, analytics, payment processors)

• Professional partners only if you explicitly ask us to (e.g., sharing your report with an installer)

• Regulators or authorities where legally required

 

We never share your data for marketing by third parties.

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6. Data storage and security

We store your data securely using reputable UK/EU‑based or GDPR‑compliant cloud services.
We take appropriate technical and organisational measures to protect your information.

 

7. How long we keep your data

We retain personal data only as long as necessary:

• Assessment data and reports: up to 7 years (for reference and legal purposes)

• Emails and communication: up to 3 years

• Analytics data: typically 12–26 months

• You may request deletion at any time (see Section 9)

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8. Your rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent (where applicable)

• Complain to the ICO (Information Commissioner’s Office)

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9. How we exercise your rights

You can contact us at:

Email: dave@electrifymyhome.co.uk
Address: Electrifymyhome, 28 Moorhen Walk, Greenhithe, Kent DA9 9TZ

We will respond within one month.

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10. Cookies

We use minimal cookies:

• Essential cookies (for site functionality)

• Analytics cookies (to understand site usage)

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You can control cookies through your browser settings.

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11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.